We want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee. If you’re not happy with any of Rumi Saffron’s products, we’ll happily give you a refund. Simply return the original items within 30 days from the date of delivery, and we’ll process your refund.
Shipping
We use Australia Post’s service to deliver your order to the delivery address specified in your order, provided that your entire order can be packaged within a Letter or 500g Parcel Satchel.
Here’s an estimate of shipping times based on your location:
Perth, WA: 2-4 business days
Other parts of WA: 3-5 business days
Other states:
VIC: 3-6 business days
NSW, ACT: 3-6 business days
SA, QLD, TAS: 4-6 business days
NT: 5-7 business days
For orders larger than can fit in the above Australia Post satchels, your order will be dispatched using Australia Post’s Standard Service and packaged in the most suitable Australia Post standard box.
If an item is lost or damaged during delivery, please contact us immediately by email at Info@Saffronmarket.Com.Au.
We aim to process and ship all orders within 24 hours of receiving the order via our website. If we are unable to dispatch your order within this timeframe, we will contact you using the email address provided in your order. Please note that orders received after 2 pm on a Friday (or on a day prior to a public holiday) will be dispatched on the following Monday or the next business day, as applicable.
You will receive a confirmation email from us to let you know that your order is on its way.
For orders over $25, we will send you an Australia Post Tracking Number in your shipping confirmation email, allowing you to track your order on the Australia Post website via “Track Your Item.” By signing up for Australia Post’s MyPost free online service, you can track your orders and adjust your delivery options.
While we aim to deliver products quickly, we cannot guarantee specific delivery dates. We will do our best to notify you if we become aware that a confirmed delivery date might not be met for any reason. However, we cannot be responsible for any losses or costs arising from late delivery.
International buyers: Import duties, taxes, and any other charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office for any entry/import requirements.
Refunds Steps:
We strive to provide premium quality products and ensure our customers are fully satisfied. If your order arrives incorrect or damaged, we will offer a replacement or refund at our discretion. To initiate this process, please:
Notify us of the issue by emailing Info@Saffronmarket.Com.Au within 48 hours of receiving the order.
Any refunds issued will be credited to the original payment method and will be in the amount of the product price paid. Please note that refunds can take up to 5 working days to appear in your account due to varying processing times between payment providers.
If you need to change or cancel an order, please contact us immediately after placing the order and within 12 hours by emailing: Info@Saffronmarket.Com.Au.
Thank you for choosing Rumi Saffron. If you have any further queries, please contact us via email at info@rumisaffronco.com.
